The Information Services team at the Partnership for Aboriginal Care (PAC) has grown over the last couple of months as we move into the “Live” phase of the Trial. Along with Matt Coman and myself we are happy to welcome Charlene Roberts and Nardja Davies to the team. Nardja and Charlene have joined the PAC as Information Technology Trainees and have been busy familiarising themselves with the computer system as well as attending TAFE to undertake the Certificate II in Information Technology.

One of the main roles for Charlene and Nardja will be to run the Helpdesk for computer users at Biripi, Durri and the Port Macquarie PAC Office. There is going to be major improvements in this facility as the Mid North Coast Aboriginal Health Partnership has approved the purchase of the Altiris suite of computer support software.

One of the most useful features of this product is the ability it has for computer users and Information Services staff to lodge and track support calls by phone or on the Intranet. It also has a wide range of functionality for supporting computers and staff using computers across the networks at Durri, Biripi and Port Macquarie.

Just a reminder to everyone that to access the computers at Biripi, Durri and Port Macquarie staff need to complete the network, email and internet access forms and have them approved by the respective CEO or Director. You should not share your password with another worker for any reason. Remember use of the computer system is monitored and records are kept according to the user account accessing the system, so please be careful not to let yourself be exposed to this risk.

Upcoming Key dates.